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Your Complex Enterprise Product Deserves An Excellent User Experience

Using the power of enterprise software UX design we help companies delight users through satisfying interactions and intuitive interfaces.

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Why us?

We thrive working on complex subject matter and making interactions as simple as possible.

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Comfortable with Complexity

Users have complex workflows which happen on various timescales – we know how to capture that and translate it into usable software.

Outside Perspective

We help companies see the possibilities for their software to be better than ever (because it’s new to us).
user types

Information Architects

Excellent enterprise software design depends on organizing the information in your product. This is key to making an intuitive experience. We excel at organizing information.

We can’t broadcast our work on enterprise software applications, but these are the types of work we’ve been doing in this space:

  • Merging multiple products into a cohesive user experience.
  • Creating different versions of the same interface for different roles (administrator, creator, etc).
  • Creating permission models (in collaboration with technical teams).
  • Collaborating on AI (artificial intelligence) models.
  • Efficiency interactions (batching actions, keyboard shortcuts, saving search queries)
  • Table View optimization (rich table functionality).
  • Interactions for: grouping, matching, & ordering items.
  • Data visualization for business KPIs
  • Creating an intuitive data modelling interface
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Once upon a time

Chapter 1

There was a well established software. As time went on, it began to lose its relevance in the industry - and started to miss out on new opportunities as a result.

chapter 1
Chapter 2

The learning curve for users was quite steep - and it included quite a few workarounds that weren’t well documented.

chapter 2
Chapter 3

Users continuously lost time and wasted precious brain power deciphering the software’s behaviour.

chapter 3
Chapter 4

The software team wanted to help, but they were drowning in technical debt and confusion caused by inconsistencies in designs and code.

chapter 4
Chapter 5

Pencil and Paper to the rescue! With what felt like magic, they were able to create a scalable and easy to maintain system that the users loved.

chapter 5
Chapter 6

Thanks to experienced designers, our well established software finally had the modern look and performance it took to maintain the competitive edge it worked so hard to get.

chapter 6
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If the story above sounds like your enterprise software application, we should chat!

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"Collaborating with Pencil & Paper was instrumental as we shifted our product culture towards greater user-centricity. Their expertise in B2B software kickstarted this journey for us, and we can visibly see how their guidance shaped our current UX practices."
Zynor Majeed, Design @ Nakisa HR suite
The professional approach to engaging with the team is among the best I've seen. They communicated in a timely manner, were consistently upbeat and optimistic, and produced outstanding designs. I would not hesitate to work with them in the future.
Andrew Leikcus, Head of Software, IQVIA
alex leduc
What I view as one of Pencil & Paper's biggest strengths is their ability to grasp complex process flows and anticipate how it would affect each stakeholder so that we never lose sight of the bigger picture.
Alex Leduc, CEO of Perch
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