IDENTIFYING UX PROBLEMS
6 Signs that your software product
is struggling with UX errors:
Team Arguments
Your team regularly argues about product decisions, and can’t seem to get on the same page
Endless Iteration
You have unused features, or you keep changing the same feature over and over again
Support Themes
Your customer service team gets a ton of support tickets on re-occurring themes
‘Off The Cuff’ Decisions
You find yourself basing high-stakes decisions on assumptions and opinions, because you don’t have enough information about your user
High Drop-off Rates
Users buy your product but they don’t use it often (if at all)
Reactive Design
You are trying to solve product problems with a complex web of ‘work arounds’ (*ahem* feature creep)
Low Levels of Product Pride
You sense a general dissatisfaction among your users and teams, and deep down you know that your product isn’t as awesome as it should be